Company: Tari Alcarin Machineries Effective Date: January 2026
1. Overview
At Tari Alcarin Machineries, we strive to ensure customer satisfaction in all machinery sales. Due to the nature of industrial, agricultural, and construction equipment, our return and refund policy is subject to specific conditions outlined below.
2. Eligibility for Returns
Returns may be accepted only if:
The request is made within the agreed return period
The machinery is unused, undamaged, and in original condition
The product is returned with all original documentation and accessories
Prior written approval has been obtained from our team
3. Non-Returnable Items
The following items are generally not eligible for return:
Used or operated machinery
Customized or special-order equipment
Equipment damaged due to improper use or handling
4. Return Process
To initiate a return:
Contact our support team with your order details
Provide reason for return and supporting evidence (photos/videos if required)
Wait for approval and return instructions
Returns sent without prior authorization may not be accepted.
5. Refund Policy
Refunds are processed after inspection of returned goods
Approved refunds will be issued via the original payment method unless otherwise agreed
Processing time may vary depending on financial institutions and transaction methods
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error
Original shipping charges are non-refundable unless otherwise agreed
7. Damaged or Defective Products
If you receive damaged or defective machinery:
Notify us within 48 hours of delivery
Provide photographic or video evidence
We will assess and provide a suitable resolution (replacement, repair, or refund)
8. Order Cancellations
Orders may be canceled before shipment with prior notice
Cancellation fees may apply depending on order status and incurred costs
9. Warranty Considerations
Some products are covered by manufacturer warranties. In such cases:
Warranty claims may replace return/refund eligibility
Customers should follow the warranty terms provided with the product
10. Legal Compliance
This policy is governed by the laws of the Republic of Turkey. Any disputes shall be subject to the jurisdiction of Turkish courts.
11. Contact Information
For return requests or questions regarding this policy, please contact us via our official website.
